Chery Malaysia issues statement on Omoda 5 brake issue – in contact with customer, courtesy car offered

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Chery Malaysia has issued an official statement regarding a brake issue faced by an Omoda 5 customer, which recently went viral. According to the company, “we are taking this matter very seriously”, they have reached out to the customer and a courtesy car has been offered.

“We want to emphasise that Chery Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring that all our vehicles meet the highest safety standards,” said Chery Malaysia VP Lee Wen Hsiang.

“Should customers face any issues with their vehicle, please do not hesitate to contact Chery Malaysia at +603 2771 7070 or reach out to us via email at [email protected],” he added.

Here’s some context. The affected customer shared a video on Facebook saying that her Omoda 5 “just got out of service centre now and suddenly no brake on the highway”. In the video – which was shot in the driver’s seat as the car was on the side of a highway – the customer sounded emotional and said that her two-month old SUV has been in and out of the service centre a few times.

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Below is the statement by Chery Malaysia verbatim.

Statement on OMODA 5 issue by Chery Malaysia Vice President Lee Wen Hsiang
7 April 2024

Chery Malaysia received a complaint by a customer involving her OMODA 5, we would like to assure our customers and the public that we are taking this matter very seriously.

The safety of our customers is our utmost priority. We have been in contact with the customer involved since Saturday (6 April 2024) to address her concern and subsequently, a courtesy vehicle has been offered to her.

We want to emphasise that Chery Malaysia is committed to providing safe and reliable transportation solutions, and we are dedicated to ensuring that all our vehicles meet the highest safety standards.

Should customers face any issues with their vehicle, please do not hesitate to contact Chery Malaysia at +603 2771 7070 or reach out to us via email at [email protected]

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